Refund policy
Iron Velvet curate's products from independent suppliers. As a result, return and exchange eligibility may vary by item. Please follow the ins
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, contact us directly at gear@ironvelvet.net In the subject line please insert the words "SHOPIFY REFUND/EXCHANGE" within 3 days of delivery. Please do not ship items back without contacting us first — we'll coordinate with our supplier and respond within 3-5 business days with return instructions."
Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days.
For all return, refund, and exchange inquiries, contact Iron Velvet at www.ironvelvet.net. Do not contact the supplier directly.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number via text at (210)926-3561. We'll make it right with a replacement or full refund.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on final sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via text at (210)926-3561. Text the words “Return/Refund Shopify”. You will be given instructions on how and where to send returns.
You can always contact us via text for any return question at gear@ironvelvet.net
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations Orders may be cancelled within 2 hours of placement by contacting us immediately. Once an order has been fulfilled or shipped, it is no longer eligible for cancellation — please refer to our return policy above.